Basic provision

These general terms and conditions (hereinafter referred to as "terms and conditions") are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll., the Consumer Protection Act, and Act No. 372/1990 Coll., the Slovak National Council Act, as amended. on offences, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Selling Contract or a Contract Concluded Outside the Seller's Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the "Act on Consumer Protection in Distance Selling")

CD-Keys s.r.o.
ID: 53 398 548
TIN: 2121354268
VAT NUMBER: SK2121354268

with registered office: 15, Trstena 028 01

contact details:

(hereinafter referred to as the "Seller")

These terms and conditions govern the mutual rights and obligations between the Seller and the individual who enters into a contract of sale (hereinafter referred to as the "Buyer") through the web interface located on the website available at www.https://cd-keys.online/en/ (hereinafter referred to as the "Online Shop").

The provisions of the terms and conditions are an integral part of the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of these terms and conditions.

These terms and conditions and the purchase contract are concluded in Slovak language.

Information about goods and prices

Information about the goods, including the prices of the individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax, as we are VAT payers. Prices are inclusive of delivery. The prices of the goods remain valid for as long as they are displayed in the online shop.

All presentations of goods placed in the catalogue of the online store are informative and the seller is not obliged to conclude a contract of sale regarding these goods (if the goods are not available..).

Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.

Order and conclusion of the purchase contract

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.

The buyer orders the goods in the following ways:

  • via your customer account, after prior registration in the online shop
  • by filling in the order form without registration

When placing an order, the buyer selects the goods, the number of items and the method of payment.

Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the Order button with the obligation to pay. The data provided in the order are considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.

Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and shall be deemed to be the conclusion of the contract. Notification of receipt of the order is delivered to the Buyer's email address.

In the event that any of the requirements stated in the order cannot be fulfilled, the Seller will send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of the acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.

All orders accepted by the Seller are binding. The Buyer may cancel the order until the product is delivered to the Buyer. Buyer may cancel an order mailom to the Seller's email specified in these Terms and Conditions.

In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these terms and conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

Customer account

Based on the buyer's registration made in the online store, the buyer can access his customer account. From his/her customer account, the buyer can order goods or check the products purchased. The Buyer can also order goods without registration.

When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account with any changes. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.

Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his/her customer account. The Seller shall not be liable for any misuse of the customer account by third parties.

The buyer is not entitled to allow third parties to use the customer account.

The Seller may terminate the user account, in particular if the Buyer does not use his/her user account for a longer period of time or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.

The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

Payment terms and delivery of goods

The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:

  • payment by card using the CardPay payment system
  • wire transfer to the seller's account

In the case of non-cash payment, the purchase price is due within 14 days of the conclusion of the purchase contract.
In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.

In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.
The Seller shall not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
According to the Act on Revenue Registration, the seller is obliged to issue an invoice to the buyer.

The goods are delivered to the buyer:

  • e-mailom to the address provided during registration or ordering in case of a digital product
  • by Slovak post in case of physical product

Upon receipt of the goods from the seller, the buyer is obliged to check the functionality of the goods and in the event of any defects, notify the seller immediately. If a defect is found, the Seller is obliged to address the problem. If the problem cannot be solved in any other way, the buyer will be exchanged the product for a new piece (key).

The Seller shall issue an invoice to the Buyer. The invoice is sent to the buyer's email address and is also accessible online in the customer account.

The buyer acquires ownership of the goods by paying the full purchase price for the goods.

Withdrawal from the contract

For digital products, it is not possible to withdraw from the contract after the goods have been delivered. Digitally delivered goods cannot be returned, such goods could later be misused by the buyer.

In view of the above provision, it is not possible to withdraw from a contract involving digital products such as CD keys and subscriptions that cannot be returned for security reasons and to prevent further use by the purchaser.

The buyer cannot credibly prove that the purchased digital product has not been activated and will not be activated in the future after the digital product (protected by copyright law) has been acquired, therefore it is not possible to withdraw from the contract of sale in this case (the digital product has been consumed by the buyer). By concluding the purchase contract (ordering and agreeing to the rules), the customer (consumer) expressly declares that he/she is aware of this condition and that he/she agrees to it.

The Seller reserves the right to cancel the order (withdraw from the contract) or part of it if:

  • the product is no longer manufactured or has been discontinued
  • the price of the product supplier has changed
  • the displayed price of the product was incorrect

Rights from defective performance

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

  • the goods have the characteristics agreed between the parties
  • the goods are fit for the purpose which the seller states for their use or for which goods of the same kind are commonly used
  • the goods correspond in quality to the product specified in the description
  • the goods comply with the requirements of the legislation

The seller shall have obligations from defective performance at least to the extent that the manufacturer's obligations from defective performance continue. The buyer is otherwise entitled to assert the right of defect that occurs in consumer goods within twenty-four months of receipt (unless otherwise stated).

If the goods sold, their packaging, the instructions accompanying the goods or the advertisement state the period of time for which the goods may be used, in accordance with other legislation, the provisions on the guarantee of quality shall apply. By guaranteeing quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a specified period of time. If the buyer has rightfully accused the seller of a defect in the goods, neither the period for exercising rights under the defective performance nor the warranty period shall run for the period during which the buyer cannot use the defective goods.

The provisions referred to in the preceding paragraph of the terms and conditions shall not apply to goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if he knew that the goods were defective before taking delivery of them or if the buyer himself caused the defect.

In the event of a defect, the Buyer may submit a claim to the Seller and demand:

  • exchange for new goods
  • withdrawal from the contract

The buyer has the right to withdraw from the contract,

  • if the goods have a material defect
  • if he cannot use the object properly because of the recurrence of the defect
  • in case of a large number of defects in the goods

When making a claim, the Buyer is obliged to notify the Seller of the right he has chosen. A change of choice without the Seller's consent is only possible if the Buyer has requested the repair of a defect that proves to be irremediable. If the buyer does not elect his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.

If the Seller proves that the Buyer knew about the defect of the goods prior to acceptance or caused it himself, the Seller is not obliged to satisfy the Buyer's claim.

The Seller is obliged to accept a complaint filled in via the customer account or sent mailom.

The Seller or his authorized employee shall decide on the complaint within 14 days, in complex cases within 30 working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with without delay, at the latest within 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. Missing this deadline shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of intent (exercise of the right from the defective performance) to the Seller shall be deemed to be the moment when the claim is made. In the case of a subscription, the warranty period is extended by the period during which the product has not worked.

Seller's message/mailom informs the buyer of the result of the complaint.

The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect.

In the event of a legitimate claim, the Buyer is entitled to compensation for the costs reasonably incurred in connection with the claim. This right may be asserted by the buyer with the seller within one month after the expiry of the warranty period, otherwise it may not be recognised by the court.

The buyer has the choice of the method of complaint.

The Seller has the right to reject the claim,

  • if it announces that bind the licence is used on another account Microsoft. On the activation website office.com/setup will show us the date of license activation after entering the license. If this date is 2 calendar days higher than the date of delivery of the license, we have the right not to accept the claim.

We have put this measure in place to address the potential for abuse and unauthorized claims that could arise if you apply the license to another account Microsoft and then make a claim. We therefore urge all customers to immediately activate their licence within the 48-hour timeframe stated above from receipt. This measure in no way affects other types (regarding non-functionality, non-delivery,...) of complaint bindch licenses Office.


The Parties may deliver all written correspondence to each other by electronic mail.

The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

Personal data

Any information you provide when working with us is confidential and will be treated as such. Unless you give us your written consent, we will not use your information in any way other than for the purpose of performing under the contract, except for the email address to which you may be sent commercial communications, as this is permitted by law, unless you refuse it. These communications may only relate to similar or related goods and can be unsubscribed from at any time by simple means (sending a letter, email or clicking on a link in a commercial communication). The email address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the parties.

For more detailed information on data protection, please refer to the privacy policy.

Out-of-court dispute resolution

The following shall be competent for the out-of-court settlement of consumer disputes arising out of a sales contract Slovak Trade Inspection, with registered office at P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, internet address: https://www.soi.sk/sk. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the contract of sale.

European Consumer Centre Slovak Republic, with registered office at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic, internet address: http://www.europskyspotrebitel.sk is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and supplementing Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Slovak Trade Inspection Authority supervises compliance with the Consumer Protection Act and the Act on Consumer Protection in Distance Selling, among other things, within the defined scope.

Final provision

All agreements between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This is without prejudice to the consumer's rights under generally binding legislation.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.

All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller's permission.

The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intended use.

The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.

The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

These terms and conditions shall come into force on the date of 6.9.2020
Last updated GTC: 26.2.2023